Now Hiring - Senior Key Accounts Manager in Graham, NC

Job Description: Senior Key Accounts Manager

The Sr. Key Accounts Manager will possess and act upon his/her ability to grow profitable ongoing sales through the development of new products, and ultimately by closing program deals and securing regular orders.

The individual will act as the professional representative of the company in all aspects of business development, account management, customer service and communications. This individual will be technically knowledgeable and will work with all teams to coordinate Sales and service efforts for named and developing accounts.

Key Responsibilities and Requirements:

TECHNICAL EXPERTISE

• Exhibiting a solid knowledge of product and production processes for our products including covered yarns and raw materials as presented for sale.
• Possessing a working knowledge of knitting and similar technologies utilized by our customers.
• Being proficient in the terminology of our products, machinery, technology, and that of our customer base.

CUSTOMER SERVICE

• Providing excellent and timely follow up to customer requests for samples and development needs in building business with new and existing customers.
• Communicating with clients to ensure that each of their needs are understood and addressed in a timely manner.
• Assisting customers in building solutions to problems with competitors’ products to convert business.
• Developing new business opportunities with named target accounts to expand our customer list in line with Sales strategies.
• Following up on QA issues and coordinating with QA Team in resolving issues to the satisfaction of the customer while protecting company positions.

TEAMWORK

• Collaborating with teammates in Production, QA, Customer Service and Shipping to represent and fulfill customer needs.
• Acting as the client’s representative within the company to ensure that their needs are met with a focus on improving the customer experience and building loyalty to our company.

ACCOUNT MANAGEMENT

• Collecting and analyzing data concerning consumer behavior to understand changing needs and sharing these insights as they represent opportunities, as well as risk.
• Negotiating prices and terms in cooperation with Sales Director.
• Preparing and maintaining reports as required by the Sales Director to provide a database of information to share within the company.
• Traveling to accounts on a regular basis and participating in trade shows as required by the Sales strategy.

CHARACTER

• Acting as an ambassador for Zimmermann Dynayarn in all actions with customers, suppliers, and teammates to build and maintain positive and respectful relationships.

Qualifications:

• College degree is preferred, but work experience can replace this requirement
• Proficient knowledge of Microsoft Office and ability to adapt to new systems as presented
• Strong communications and organizational skills
• Leadership and teamwork skills to both lead and follow as required
• Ability to travel domestically and with limited international travel requirement

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Travel reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Graham, NC 27253: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person